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Privacy Policy
This Privacy Policy describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Policy periodically as we may update it from time to time. This policy was last reviewed on 01-28-02.

How do you use my information?

What information does Fast Electric Scooters collect about me?

What are ‘cookies’ and how does Fast Electric Scooters use them?

How can I update my information?

How do I know my information is secure?

Children’s Policy

Terms and Conditions

The information we receive allows us to tailor our Web site and improve your shopping experience, making it easier and more enjoyable. The information you volunteer enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our sites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events.

We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please follow the instructions on the bottom on any promotional email you receive from us.

Please note: In order to process your online purchases we will send you a confirmation email or contact you if we have questions about your order.

In some instances, we use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.

What information does Fast Electric Scooters collect about me?

Every time you visit our Web site, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site. Fast Electric Scooters does not use this information to identify you personally.

When you purchase from our site or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.

We also collect the information you provide to us when you register for "My Account", participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via Email)

What are ‘cookies’ and how does Fast Electric Scooters use them?

A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you, right on your computer. Fast Electric Scooters does not believe that storing your personal information on a cookie is a responsible use of this information. Cookies are also used to "connect" your computer to information stored in a separate location. At Fast Electric Scooters, we use cookies to connect your computer with the information we store for you in our database. Some examples of this data include your account preferences, items added to your shopping cart, user specific information on pages accessed and previous visits to our site. Your information is stored in a safe and secure database. We do not use cookies to store any of your personal or financial information on your computer.

How can I update my information?

You can access the following information in the account update area of the site:
  • Financial information (such as credit card account information)
  • Unique identifier information (customer number or password)
  • Contact information (name, address, phone number)

    How do I know my information is secure?

    We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window then the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

    Children’s Policy

    Fast Electric Scooters does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us through any part of our Web site, and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.

    Terms and Conditions

    This Web site is owned and operated by ("EOS"). The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to EOS indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by EOS. EOS reserves the right to make changes to this site and these terms and conditions at any time.

    Typographical Errors. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, EOS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EOS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EOS shall immediately issue a credit to your credit card account in the amount of the charge.

    Order Acceptance Policy. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. EOS reserves the right at any time after receipt of your order to accept or decline your order for any reason. EOS reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

    Warranty Exchange / Return Policy. EOS has made customer satisfaction a top priority. Returns are accepted under certain conditions. A valid return merchandise authorization (RMA) number must accompany returns. Please request an RMA number by completing the RMA Request Form located at http://www.EOS.com/rmarequest.cfm. This number must be placed on the outside and inside of your returned product package for adequate identification. Please be aware that prodcut returned without a valid RMA number will be refused. Goods must be returned in the original packaging with the manufacturers packaging materials and manuals. If you do not have the original packaging, please explain why in the notes section of the RMA Request Form. The warranty will be voided on goods shipped in inadequate packaging. A copy of the original invoice, with the description of the problem must accompany all returns. An issued RMA number is valid for 30 calendar days from the issue date. If goods are not received within 30 days, the RMA will be canceled. Any goods shipped as advance replacement will be billed at the same rate as the original invoice, including freight charges. Product returns must be in the original condition as shipped from EOS, with no excessive wear and tear, must have a valid RMA number, matching serial numbers with the original invoice, received by EOS prior to the RMA expiration date. EOS will, at its option, repair or replace the product in a timely manner either internally or using a third party service representative. Customers must make reasonable and timely attempts to assist EOS or its service representative in repair or replacement of the product. Returns must ship prepaid to the location specified at the time of RMA number issuance.

    Refund Policy. EOS maintains a 7-day refund policy. Customer may return goods for a refund if EOS is notified within 7 days of receipt of the goods. Restocking fee, explained below, may apply. Refunds are only offered for defective or factory sealed items. 'Defective' means an item is non-functioning, incompatible, or doesn't function as described or advised by the manufacturer. 'Factory Sealed' means an item is in 100% resalable condition, with all manufacturer's seals intact.

    Restocking Fee. A 20% restocking fee plus freight to and from EOS or its service representative will be assessed in the event of the following circumstances: 1) In cases not involving a EOS error; 2) EOS is not given the opportunity to repair or replace goods in a timely manner.

    Freight Charges. In the event of a warranty repair or replacement, EOS will pay UPS Ground equivalent freight charges to customer, and the customer will pay for the return of the defective product. In the event of an error by EOS, a call tag will be issued by EOS for pickup of the goods, at the customer's location.

    Damaged Goods. EOS is not responsible for damages incurred in transit. It is the customer's responsibility to inspect shipment, and to note any obvious damage with the driver. In the event of damaged goods, the customer should immediately contact the freight carrier to place a damage claim.

    Warranty Limitations / Limitation of Liability. Except as stated above, EOS makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise. Products which have been subject to misuse, neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by EOS. EOS shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but not limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship. Some states do not allow exclusion of or limitations on implied warranties, such as warranties of merchantability or fitness for a particular purpose or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.

    Manufacturers' Warranties. Many specific products offered on this web site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale, upon specific request. A copy of the warranty will be mailed to you, or transmitted to any fax machine you designate.


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